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Title: 5 Action Ideas To Deal With Difficult People
Category: Customer-Service
Submitted By: Alan Fairweather <--More?
Date Posted: 2006-07-31
Rating: (?) Not Yet Rated
Wordcount: 660

Article: 
When was the last time you had to deal with a difficult customer? It was probably and external customer but perhaps it was an internal customer, such as a member of your team,... see more

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Title: Battling With Customer Service: How To Win The War, Part 1 Of 2
Category: Customer-Service
Submitted By: Gwendolyn Lee <--More?
Date Posted: 2006-07-31
Rating: (?) Not Yet Rated
Wordcount: 504

Article: 
Customer service, how I loathe thee. Let me count the ways. The never-ending loop of obnoxious hold music. The pressure to buy new products and services. The poor-quality, out... see more

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Title: Clear Communication Is Great, Consistent Communication Is Better
Category: Customer-Service
Submitted By: Sandy Geroux <--More?
Date Posted: 2006-07-31
Rating: (?) Not Yet Rated
Wordcount: 989

Article: 
just to call people to ask for more time until we return? By keeping in touch, we let customers know: ¢ They are important to us ¢ We have not forgotten them ¢ We are working ... see more