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Title: 4 must Know Tips For Pricing Your Services
Category: Customer-Service
Submitted By: Sandra Martini <--More?
Date Posted: 2006-07-31
Rating: (?) Not Yet Rated
Wordcount: 717
Article:
Copyright 2006 Sandra P. MartiniOne of the worst moments in a business owner’s life is that silent moment between when you quote your rate to a potential client and his respon... see more
Title: 5 Action Ideas To Deal With Difficult People
Category: Customer-Service
Submitted By: Alan Fairweather <--More?
Date Posted: 2006-07-31
Rating: (?) Not Yet Rated
Wordcount: 660
Article:
When was the last time you had to deal with a difficult customer? It was probably and external customer but perhaps it was an internal customer, such as a member of your team,... see more
Title: 5 Golden Online/offline Business Rules To Live Or Die By
Category: Customer-Service
Submitted By: Dan Preston <--More?
Date Posted: 2006-07-31
Rating: (?) Not Yet Rated
Wordcount: 742
Article:
Whether online or off, if you plan on running or maintaining any type of credibility within Your business, there are some guidelines that are safe to say any existing or poten... see more
Title: Angry Customers - What Can We Do With Them
Category: Customer-Service
Submitted By: Dijana Dimitrovska <--More?
Date Posted: 2006-07-31
Rating: (?) Not Yet Rated
Wordcount: 547
Article:
"You are the wors.company I have bought from!" - writes the client. Oops, bossss! What should I write back? It is very hard to select words when some of your customers is angr... see more
Title: Cross-selling Training
Category: Customer-Service
Submitted By: Terence Traut <--More?
Date Posted: 2006-07-31
Rating: (?) Not Yet Rated
Wordcount: 1244
Article:
Mos.companies train their customer service representatives to ask questions to solve problems. Cross-selling is extending those existing skills since selling really good probl... see more
Title: Customer Relationships Within The Evolved Organization
Category: Customer-Service
Submitted By: Kimberly Kingsley <--More?
Date Posted: 2006-07-31
Rating: (?) Not Yet Rated
Wordcount: 672
Article:
Customer Relationships within the Evolved Organization Sustainable business practices are emerging as a priority within forward thinking organizations. These practices apply t... see more
Title: Customer Service Has Moved Toward Customer Care
Category: Customer-Service
Submitted By: Andy Macdonald <--More?
Date Posted: 2006-07-31
Rating: (?) Not Yet Rated
Wordcount: 492
Article:
Customer Service Has Moved Towards Customer Care As I waited for an answer to my VCR inquiry from a stere.company, the recording stated a "customer care" representative would ... see more
Title: Customer Service Is Now Customer Care
Category: Customer-Service
Submitted By: Richard Saporito <--More?
Date Posted: 2006-07-31
Rating: (?) Not Yet Rated
Wordcount: 556
Article:
Customer Service is Now Customer Care As I waited for an answer to my VCR inquiry from a stere.company, the recording stated a œcustomer care representative would be available... see more
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