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Title: 5 Action Ideas To Deal With Difficult People
Category: Customer-Service
Submitted By: Alan Fairweather <--More?
Date Posted: 2006-07-31
Rating: (?) Not Yet Rated
Wordcount: 660
Article:
When was the last time you had to deal with a difficult customer? It was probably and external customer but perhaps it was an internal customer, such as a member of your team,... see more
Title: 5 Golden Online/offline Business Rules To Live Or Die By
Category: Customer-Service
Submitted By: Dan Preston <--More?
Date Posted: 2006-07-31
Rating: (?) Not Yet Rated
Wordcount: 742
Article:
Whether online or off, if you plan on running or maintaining any type of credibility within Your business, there are some guidelines that are safe to say any existing or poten... see more
Title: Angry Customers - What Can We Do With Them
Category: Customer-Service
Submitted By: Dijana Dimitrovska <--More?
Date Posted: 2006-07-31
Rating: (?) Not Yet Rated
Wordcount: 547
Article:
"You are the wors.company I have bought from!" - writes the client. Oops, bossss! What should I write back? It is very hard to select words when some of your customers is angr... see more
Title: Cross-selling Training
Category: Customer-Service
Submitted By: Terence Traut <--More?
Date Posted: 2006-07-31
Rating: (?) Not Yet Rated
Wordcount: 1244
Article:
Mos.companies train their customer service representatives to ask questions to solve problems. Cross-selling is extending those existing skills since selling really good probl... see more
Title: How To Answer Employee Surveys
Category: Customer-Service
Submitted By: Todd Lange <--More?
Date Posted: 2006-07-31
Rating: (?) Not Yet Rated
Wordcount: 500
Article:
It`s not only customer service that businesses are concerned about. Everyone knows that a business is only as good as its employees. Clearly, hiring good employees is the key ... see more
Title: Musical Phones
Category: Customer-Service
Submitted By: Lydia Ramsey <--More?
Date Posted: 2006-07-31
Rating: (?) Not Yet Rated
Wordcount: 497
Article:
"Let me transfer your call." What goes through your mind when you hear those words? Do you have visions of being placed on hold, waiting for someone else t.come on the line, r... see more
Title: Revolutionary Approach To Customer Service
Category: Customer-Service
Submitted By: Rosette Siriban <--More?
Date Posted: 2006-07-31
Rating: (?) Not Yet Rated
Wordcount: 617
Article:
Why? Despite unfulfilled promises fro.companies, long waits, cold treatment and delayed return calls by customer service staffs, customers rarel.complain and kee.coming back t... see more
Title: Using A Credit Repair Service
Category: Customer-Service
Submitted By: Keith Davies <--More?
Date Posted: 2006-07-31
Rating: (?) Not Yet Rated
Wordcount: 455
Article:
It is certainly no secret that more and more consumers today are finding themselves deeply in debt. There is also no doubt that being in debt can lead to feelings of he... see more
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